Regatta Health offers text messaging (SMS) as a convenient way to communicate with our patients. This policy explains how we use SMS and how you can manage your preferences.
How We Use Text Messages
By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS communications from Regatta Health, including but not limited to:
- Appointment reminders and scheduling confirmations
- Billing and payment notifications
- Lab or test result availability alerts (without including actual results)
- General health and wellness information
- Office updates, closures, or emergency notifications
We will never include detailed protected health information (such as diagnoses, full lab results, or treatment plans) in standard text messages. Sensitive information will be shared through our secure patient portal or during a call/visit.
Consent
Your consent to receive text messages is voluntary. You are not required to consent in order to receive treatment or services from Regatta Health. You may provide or withdraw consent at any time without affecting your care.
Opting Out
To stop receiving text messages, simply reply STOP to any message we send you. You may also contact our office at 818-570-2134 or benjamin7325@gmail.com to opt out. After opting out, you will no longer receive SMS communications (it may take up to 10 business days to process).
Costs and Carrier Responsibility
Message and data rates may apply according to your mobile carrier’s plan. We are not responsible for any charges incurred from your carrier.
Privacy
Any information collected for SMS communications is protected under our Privacy Policy and in accordance with HIPAA. We do not sell your phone number or share it with third parties for marketing purposes.
Questions? Contact us at 818-570-2134
Privacy Policy
Last Updated: May 26, 2026
This Privacy Policy describes how Regatta Health (“we,” “us,” or “our”) collects, uses, and protects your personal and health information. This applies to information collected through our website, patient portal, and in our medical practice.
Information We Collect
We may collect:
- Personal Information: Name, address, date of birth, phone number, email address, insurance information, and payment details.
- Protected Health Information (PHI): Medical history, diagnoses, treatment records, test results, and other health-related data protected under the Health Insurance Portability and Accountability Act (HIPAA).
- Website Usage Data: IP address, browser type, pages visited, and cookies (for website functionality and analytics).
How We Use Your Information
We use your information to:
- Provide and coordinate medical care
- Schedule appointments and send reminders
- Process billing and insurance claims
- Communicate with you about your care (via phone, mail, secure portal, or SMS with your consent)
- Comply with legal obligations
- Improve our services and website
How We Share Your Information
We may share your PHI as permitted or required by HIPAA, including:
- With other healthcare providers involved in your care
- With your insurance company or third-party payers
- With business associates who perform services for us (under HIPAA agreements)
- As required by law (e.g., public health reporting, court orders)
We do not sell your personal or health information.
Your Rights Under HIPAA
You have the right to:
- Access and obtain a copy of your medical records
- Request corrections to inaccurate information
- Request restrictions on certain uses or disclosures of your PHI
- Request confidential communications
- Receive an accounting of certain disclosures
- File a complaint if you believe your privacy rights have been violated
To exercise these rights, please contact our Privacy Officer at 818-570-2134.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Privacy Officer Regatta Health 7325 Medical Center Dr. Suite 301, West Hills, CA 91307 Phone: 818-570-2134
This Notice of Privacy Practices is provided in accordance with HIPAA requirements.